Case Manager Supervisor
Job ID: R0024425 | Health Services Administrative | Full time | Charlottesville, VA
The Division of Infectious Diseases in the Department of Medicine seeks a Case Manager Supervisors who will serve as a key member of the leadership team at the federally funded UVA Ryan White Clinic. This individual will oversee the team of staff who provide comprehensive psychosocial support services to our patients. They will be responsible for supervising the Ryan White Program Case Management team including, Medical Case managers, Non-Medical Case Managers, Community Health workers, and Housing Coordinator. He/She will supervise multiple staff members and will directly be involved in decision-making for hiring, Performance Management, and discipline. He/She will ensure that the Case Management office is staffed appropriately and that daily operations operate according to the UVA Health System and Ryan White Program procedures. The Case Management Supervisor will also coordinate the patient caseload assignments, the day-to-day delivery of patient care coordination, and case management services. In addition, he or she will make sure that the staff are working with patients to develop income-based case plans that address their barriers to securing and maintaining safe stable housing.
  • Oversee the clinical and administrative operations of the Medical Case Management, Non-Medical Case Management, and Community Health workers Services.
  • Provide regular supervision to case management staff with diverse areas of expertise including job development. Supervising towards LCSW if applicable.
  • Ensure that Case Managers continually monitor and evaluate each patient's progression through their case management plan, developing corrective action revisions to the plan as needed.
  • Ensure the timely flow of Case Management activities to meet program goals and objectives.
  • Oversee the integration of trauma-informed and gender-responsive services for men and women participants.
  • Use motivational interviewing and supervise staff in use of motivational interviewing to engage and retain patients in services.
  • Allocate time to direct patient care services as a member of the clinical team, including direct work in the community and with staff as needed.
  • Assess patient immediate needs, legal circumstances, and engagement needs to develop service plans.
  • Complete assessments, progress notes and significant program data.
  • Delegate and assign responsibilities to Case Management office staff and assess employee performance as needed.
  • Develop and implement office policies and procedures, helping to foster a culture of compliance.
  • Formulate objectives and processes for the Case Management Team to improve efficiency and ensure that daily operations run smoothly.
  • Complete required grant reporting timely and collaborate with others on the team on developing grant reports.
  • In addition to the above job responsibilities, other duties may be assigned.


Qualifications and Requirements for this Position:

  • Bachelor's degree in Psychology, Counseling, Education or Sociology is preferred, however a high school diploma with a minimum of 10 years' experience working with an applicable patient population will be considered. LCSW licensure is a plus but not preferred.
  • Management experience in social service setting with working knowledge of Case Management systems and planning techniques. At least ten years of administrative experience in a health care environment is preferred.
  • Knowledge of substance abuse recovery and mental health care necessary.
  • Experience working with homeless individuals and families a plus.
  • Experience in administering public funding is desirable.

For further information regarding the application process, please contact: Greg Haskins at

This position is restricted and contingent upon continuation of funding.

COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.

Charlottesville, VA
Charlottesville, VA 22908

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Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.