Call Center Resource Specialist Associate
Job ID: R0023358 | Administrative Support | Full Time, 2nd Shift | Charlottesville, VA
$3,500 sign-on bonus for a 2-year commitment. Relocation assistance available per UVA Medical Center policy.

Facilitates a variety of customer service-related duties focused on physician and patient inquiries at the entry point level for services provided within the UVA Health System. Liaisons with Health System departments, patients and referring providers through utilization of resources including, but not limited to, Epic database look-up and entry and web applications. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either closer supervision or under clearly defined procedures and protocols.
  • Performs Contact Center functions.
  • Performs computerized data entry.
  • Responds to telephonic, web, fax and pager-directed inquiries for comprehensive resource information in an efficient and customer services-oriented manner.
  • Assesses inquiries with good judgment and communication to ensure the most appropriate response, transfer and satisfaction for the inquiry.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $13.00 - $19.19 Hourly

MINIMUM REQUIREMENTS
  • Education: High school graduate or equivalent.
  • Experience: None.
  • Licensure: None required.

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.



COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 

Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
Recruiter
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Charlottesville, VA
Charlottesville, VA 22903
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Vybhava Vijayabhaskar
Vybhava Vijayabhaskar
Recruiter
Connect on LinkedIn

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