Call Center Resource Specialist Associate
Job ID: R0021770 | Administrative Support | Full time | Charlottesville, VA
Facilitates a variety of customer service related duties focused on physician and patient inquiries at the entry point level for services provided within the UVA Health System. Liasons with Health System departments patients and referring providers through utilization of resources including but not limited to Epicdatabase lookup and entry and web applications. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either closer supervision or under clearly defined procedures and protocols.
  • Performs Contact Center functions
  • Performs computerized data entry
  • Responds to telephonic web fax and pager directed inquiries for comprehensive resource information in an efficient and customer services oriented manner.
  • Assesses inquiries with good judgment and communication to assure the most appropriate response transfer and satisfaction for the inquiry.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $12.75 - $19.19 Hourly

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent


PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.


COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.


Charlottesville, VA
Charlottesville, VA 22908

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.