Call Center Resource Specialist - Intermediate
Job ID: R0043748 | Administrative Support | Full Time | Charlottesville, VA
Designated 24/7, entry-level point-of-contact team that facilities a variety of low and high-level customer service duties that focus on patient, provider, and other inquiries externally and internally within UVA Health. Liaisons with UVA Health, UVA Academic departments, patients, and external referring providers through utilization of resources, including, but not limited to, Epic, paging system, database look-up and data entry, and web applications. Work is prescribed and is completed with little autonomy. Works with supervision or under clearly defined standard procedures and protocols.
  • Performs the following Contact Center functions: Answering calls from external and internal sources; screening patient calls and using de-escalation skills before escalating; assessing the caller's needs, responding using good critical judgment, and understanding when to escalate; and call processing and monitoring functions for multiple departments within UVA Health and the University.
  • Responsible for accurate data entry of provider and patient information, transportation or equipment requests, and patient information into electronic medical record (EMR) as required. Data is checked and significant issues are escalated as appropriate.
  • Responds to telephonic, web, fax, and pager-directed inquiries for comprehensive resource information using customer service based skills.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $15.00 - $21.16 Hourly

  • Education: High school graduate or equivalent.
  • Experience: 1 year of customer service or call center experience preferred.
  • Licensure: None required.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

COVID Vaccination Requirement and Guidelines


Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.




Charlottesville, VA
Charlottesville, VA 22903

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Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

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Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.

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