Billing & Collections Quality Specialist
Job ID: R0030563 | Patient Finance | Full Time | Charlottesville, VA
The Billing and Collections Training Specialist designs, schedules and delivers training on the effective use of the technical systems used by the Billing and Collections staff, and supports users on technical and administrative issues. The individual is also responsible for monitoring the performance of trainees and providing performance feedback to the Billing and Collections management team.
  • Performs training course planning and development, including objectives, written training documentation and course evaluation.
  • Conducts training classes on a routine basis as determined by system user needs.
  • Schedules and records training participation in the UltiPro system.
  • Works with billing system staff to identify, report and solve system problems and disseminate information to users, including Billing staff meetings.
  • Partners with Billing and Collections supervisors and leads in training, orientation and work assessment for all Billing and Collections staff.
  • Provides helpdesk and administrative services for the physician billing system.
  • Performs routine audits in Epic and provide results to B&C supervisors.
  • Partners with B&C Operations Analyst and/or Projects Administrator on assignments.
  • Partners with B&C unit coordinators with policies/procedures in policy manager (training, entry, review for accuracy with training information).
  • Partners with IT Group on system tests and development and creating/updating training documents as needed.
  • Assists B&C staff with printer/mailbox set-up.
  • Assists/trains B&C staff on phone system set-up.
  • Assists B&C units and staff by acting as web site administrator for third parties (add, remove and train staff as needed).
  • Performs other tasks as assigned.

  • Education: High school diploma or GED.
  • Experience: Two years of experience in a medical billing operation. One year of experience delivering classroom training for adults (technical training preferred).
  • Licensure: None.
  • Skills: Advanced knowledge of and experience utilizing MS Office applications. Average competency in web-based database. Excellent relational skills, including advanced abilities in both verbal and written communication.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

Tina Rosson
Tina Rosson
Connect on LinkedIn

Charlottesville, VA
Charlottesville, VA 22903
Let’s talk about your future with UVA.
Contact me to learn more about our future opportunities.
Optionally, you can provide more information about yourself. We accept the following file types: .doc, .docx, .txt, .pdf and .rtf. Maximum size: 5 MB.
Tina Rosson
Tina Rosson
Connect on LinkedIn

Working here.

Since 1979, UPG has been the clinical partnership group managing, growing and providing direct patient care for all UVA entities. This strategic partnership allows UVA to expand on education, technology, diagnostics, resources and facilities while the teams at UPG can focus on managing and delivering high-quality, multi-specialty care.

The expansive network of UPG providers and clinical support teams work together to deliver world-renowned care to patients at UVA Medical Center in Charlottesville and in 24 primary and specialty care clinics located throughout central and northern Virginia.

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.