Ambulatory Pod Manager - Ophthalmology
Job ID: R0041208 | Finance Leadership | Full Time | Charlottesville, VA
The Pod Manager, Patient Friendly Access primarily manages the scheduling function of the pod by implementing standards, systems, and processes to improve the patient and referring physician access and clinician satisfaction with scheduling activities across the Health System. The manager ensures the scheduling team and unit (pod) meet or exceed performance standards focused on patient and referring physician access, correct provider, and capture of pre-appointment medical records, referrals, patient demographic insurance, and other relevant financial information.
  • Oversee the performance of the scheduling pod and departments/service location scheduling and be accountable for meeting or exceeding the performance standards.
  • Collaborate to develop an appointment tracking mechanism and workflow to follow critical tasks in sequential order, such as appointments, referrals, records, insurance, referral, and pre-authorizations.
  • Serve as one point of contact for communication and accountability for the design and implementation of PFA for the respective pod.
  • Implement and maintain Health System PFA standards surrounding provider appointment templates, scheduling algorithms, and medical record requests within the pod.
  • Provide input on overall Health System patient access standards.
  • Continuously review current state, putting best practices in place.
  • Establish and onboard a pod support team.
  • Utilize feedback loop and coordinate with the PFA and Epic teams (Cadence in particular).
  • Provide input into the design and implementation of the PFA operating model and scheduling process designs in general and for the respective pod.
  • Establish and maintain relationships with executive leaders and care providers across the enterprise and within the pod to gain PFA buy-in and organizational alignment.
  • Support the Epic design and build teams to coordinate process redesign and implementation.
  • Lead regular pod meetings with administrative and physician leaders within the pod and to review risks, issues, and progress during pod implantation.
  • Coordinate with clinic managers and related providers within the pod to gain a full understanding of clinical operations within each clinic and/or operational area in order to fully meet patient clinic and PFA needs.
  • Oversee the performance of scheduling for the pod and hold the pod accountable for the design, implementation, and management of PFA standards.
  • Assist in the removal of barriers for the pod to help achieve milestones.
  • Implement work products in the pod developed by PFA design and implementation teams.
  • Support the annual budget for Patient Friendly Access and participate in annual budget process.
  • As necessary, build consensus amongst pod team members and various clinical and operational leaders (such as clinical administrators, department chairs, physicians, and other care team providers) to gain buy-in on critical decisions in consultation with Revenue Cycle leadership.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $76,398.40 - $122,241.60 Annually

  • Education: Bachelor's degree required. Master's degree preferred.
  • Experience: 3 years of medical background in outpatient/ambulatory setting.
  • Licensure: None required. Licensed to practice as a registered nurse in the Commonwealth of Virginia preferred.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.

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Charlottesville, VA
Charlottesville, VA 22903

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