Admissions Operations Analyst
Job ID: R0039802 | Data Analysis | Full Time | Charlottesville, VA
The University of Virginia Darden School of Business, one of the world's leading business schools, seeks an Admissions Operations Analyst to join its Admissions team in Charlottesville, VA. With strong momentum in the Full-Time MBA and Working Professional MBA programs, the Operations Analyst joins Darden at an exciting time. Darden has been ranked the #1 MBA education experience in the country for almost a decade by the Economist magazine, and has forty percent women and one-third international students and an average GMAT score of 715 (class of 2023) in its Full-Time MBA program.

The Operations Analyst is responsible for accurate and timely management of the application process for prospective students applying to the graduate business programs. Supports and assists prospective students, applicants, and Admissions/Enrollment marketing team in navigating the online application system and associated Slate CRM database platform. Provides operational support to the team and champions technology solutions for business processes.

  • Coordinates and processes a high volume of online applications and supplemental application materials (transcripts, resumes, test scores, etc.).
  • Serves as the point person for managing required application materials in order to ensure authenticity, confirm essential data, and verify degree completion requirements with a significant volume from international documents requiring additional research/discovery.
  • Maintains communication with in-progress applicants via email and phone to assemble required information and materials in order to complete application files and to troubleshoot and resolve issues. Delivers outstanding, responsive customer service.
  • Process application records through system inputs in Slate CRM, UVA SIS, and related systems. Maintains and resolves issues with the integrity of the database.
  • Manages event logistical planning within CRM system.
  • Performs scheduling tasks to support interview and event management.

Professional Experience and Education:
  • Bachelor's degree and at least three years of experience. Relevant experience may be considered in lieu of a degree.
  • Strong computer skills, including CRM or database experience, are required.
  • Excellent analytical and problem-solving skills.
  • Attention to detail and ability to thoroughly execute on tasks; excellent organizational skills.
  • Demonstrated ability to manage competing and complex priorities.
  • Demonstrated ability to collaborate with both technical and non-technical staff.
  • Strong interpersonal and communication skills (including verbal and written) in order to represent the department.
  • Self-motivated team player with the ability to handle a high volume of work and meet deadlines.
  • Ability to analyze and interpret data engaging in formal and informal problem-solving. Seeks additional information as needed to perform job functions and answer questions.
  • Understands and upholds departmental policies and procedures.

This position will remain open until filled.

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Charlottesville, VA
Charlottesville, VA 22903

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