Access Associate, Senior - UPC Clinic at Fontaine
Job ID: R0033377 | Health Services Administrative | Full Time | Charlottesville, VA
This experienced, patient-focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling, including record retrieval, follow-up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients preferring physicians and Health System departments requesting single or multiple appointments. Actively participates in issue resolution.
  • Schedules appointments to the correct provider, including all appropriate information, and coordinates appointments on the same day when available.
  • Educates patients, parents, guardians or appropriate designee on managed care process; communicates authorizations, if needed; and reviews potential financial obligations when appropriate.
  • Advocates for patients and/or families while coordinating multi-visit scheduling appointments.
  • Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
  • Documents each request completely and accurately.
  • Investigates, documents and resolves or refers as appropriate problems and conflicts.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $13.92 - $21.58 Hourly

MINIMUM REQUIREMENTS
  • Education: High school diploma required; associate's degree preferred.
  • Experience: 2 years of relevant experience. Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years of relevant experience.
  • Licensure: None required.

PHYSICAL DEMANDS
Job requires sitting for prolonged periods. Repetitive motion: computer and mouse use. Proficient communicative skill across spoken and written domains, as well as adequate auditory and visual skills. Attention to detail and ability to write legibly and compose messages clearly and concisely.



COVID Vaccination Requirement and Guidelines

 

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

 

 

 


Charlottesville, VA
Charlottesville, VA 22903

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