Access Associate, Senior - Oncology Sched Pod / Cancer Center
SIGN-ON BONUS OF $3,500*
Job ID: R0030900 | Health Services Administrative | Full Time | Charlottesville, VA
*Sign-on based on experience.

This experienced, patient-focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling, including record retrieval, follow-up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients preferring physicians and Health System departments requesting single or multiple appointments. Actively participates in issue resolution.
  • Schedules appointments to the correct provider, including all appropriate information, and coordinates appointments on the same day when available.
  • Educates patients, parents, guardians or appropriate designee on managed care process; communicates authorizations, if needed; and reviews potential financial obligations when appropriate.
  • Advocates for patients and/or families while coordinating multi-visit scheduling appointments.
  • Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
  • Documents each request completely and accurately.
  • Investigates, documents and resolves or refers as appropriate problems and conflicts.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $13.92 - $21.58 Hourly

MINIMUM REQUIREMENTS
  • Education: High school diploma required. Associate's degree preferred.
  • Experience: 2 years of relevant experience.
  • Licensure: None required.

PHYSICAL DEMANDS
Job requires sitting for prolonged periods. Repetitive motion: computer and mouse use. Proficient communicative skill across spoken and written domains, as well as adequate auditory and visual skills. Attention to detail and ability to write legibly and compose messages clearly and concisely.


COVID Vaccination Requirement

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Charlottesville, VA
Charlottesville, VA 22903

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.