Access Associate
Job ID: R0030512 | Health Services Administrative | Full Tme | Charlottesville, VA
This patient-focused role is responsible and accountable for various aspects of the patient access experience including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections and addressing the various needs of the patient and family either in person or on the phone. Provides patients with tools both in paper and electronic format that are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit.
  • Demonstrates exceptional customer service both for in-person and telephone activities.
  • Schedules and coordinates appointments with the correct provider using all appropriate information.
  • Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines.
  • Performs verification functions.
  • Performs visit document activities in an accurate and timely manner.
  • Demonstrates engagement in the work team and goals of the unit.
  • In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $13.38 - $20.74 Hourly

MINIMUM REQUIREMENTS
  • Education: High school graduate or equivalent.
  • Experience: No experience required.
  • Licensure: None required.

PHYSICAL DEMANDS
Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 20-50 lbs.


COVID Vaccination Requirement

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Medical Center (Charlottesville, VA)
Charlottesville, VA 22903

Working here.

Magnet Recognition

UVA Health System has one of the nation’s most diverse workforces. We are a close-knit, collaborative team that values the expertise, opinions and contributions of our staff. Our proven patient-first focus drives everything we do and fuels our many accomplishments - from Magnet® designation for our nurses to national recognitions as a top hospital and employer (Magnet is a registered trademark of the American Nurses Credentialing Center).

Quality of Life

Charlottesville, Virginia is one of the nation’s most charming and picturesque places to live and work. Our area boasts many excellent restaurants, wineries and craft breweries; historic sites; Shenandoah National Park and Skyline Drive; and a great selection of homes in welcoming neighborhoods, as well as urban and rural locations. Public transportation is excellent, and you’re just a short drive from the beach or Washington, D.C.